Consumer Specialist 2
Wisconsin Public Service Commission (Madison, WI)
The Public Service Commission of Wisconsin (PSC) is responsible for overseeing Wisconsin's four utility industries: electric, natural gas, telecommunications, and water and sewer and is recognized as one of the leading state regulatory agencies in the nation. Please visit the PSC website for detailed information about our agency: http://psc.wi.gov.Job Duties: The Consumer Specialist 2 position is responsible for the investigation and resolution of complaints from customers of all types of utilities, i.e., electric, telephone, gas, water and sewer utilities. These complaints are received either over the telephone, by U.S. mail, e-mail, PSC web site, or in person. This position will investigate, resolve and respond to consumer complaints from utility customers. The issues to be resolved include disputes regarding, but not limited to, disconnect, deferred payment arrangements, billing arrangements, charges incurred from resellers of telecommunication services and alternative operator services, cutbacks to customer services such as meter reading and payment locations, etc.
To review the position description, please see the link at http://www.doa.state.wi.us/jobs/pdf_files/consspec2pd.pdf.
Hours of work may vary within the time period of 7:30 a.m. to 6:00 p.m., Monday through Friday.
The range of knowledge will include the following: Considerable ability to interpret complex statutes, administrative code, utility tariffs, and Commission rules, policies and procedures related to consumer service programs, working knowledge of utility consumer programs, including knowledge of the changes being made to these programs as the utility environment moves toward increased competition and less regulation, and working knowledge of low-income energy assistance programs, including any changes being made to these programs currently through either federal or state legislation. In addition, working knowledge of local private non-profit organizations responsible for administering energy assistance programs is desired. The position requires considerable oral and written communication skills, and requires extensive skills in listening to ensure an appropriate understanding of consumer concerns and utility positions. This position requires knowledge of investigative and analytical techniques and considerable ability to use computers for the purpose of recording and analyzing data, developing text, and communicating electronically with both utilities and their customers.
Apply by submitting a State Job Application and Veterans Preference Form (if applicable), available at: http://wisc.jobs/public/links_page_detail.asp?pageid=722, and complete the Special Application Materials http://www.doa.state.wi.us/jobs/pdf_files/consspec2exam.pdf and send them with a detailed resume. Your responses are considered the examination and will be used to determine the eligibility for this vacancy.
To have the Special Application Materials packet mailed to you, call the DOA Request Line at (608) 266-7146. Materials requested by telephone will be mailed no sooner than the next working day after your telephone request. The questionnaire in the Special Exam and Application Materials packet must be completed and is considered the examination for this position.
Send completed application materials via e-mail, fax or mail to Molly Pursian; Human Resources Specialist; Department of Administration, PO Box 7869, Madison, WI 53707; at (608) 266-2131; or via fax to (608) 264-7648 or e-mail at: molly.pursian@wisconsin.gov no later than Monday, March 15, 2010.
Materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.
To apply:
How To Apply: Apply by submitting a State Job Application and Veterans Preference Form (if applicable), available at: http://wisc.jobs/public/links_page_detail.asp?pageid=722, and complete the Special Application Materials http://www.doa.state.wi.us/jobs/pdf_files/consspec2exam.pdf and send them with a detailed resume. Your responses are considered the examination and will be used to determine the eligibility for this vacancy.
To have the Special Application Materials packet mailed to you, call the DOA Request Line at (608) 266-7146. Materials requested by telephone will be mailed no sooner than the next working day after your telephone request. The questionnaire in the Special Exam and Application Materials packet must be completed and is considered the examination for this position.
Send completed application materials via e-mail, fax or mail to Molly Pursian; Human Resources Specialist; Department of Administration, PO Box 7869, Madison, WI 53707; at (608) 266-2131; or via fax to (608) 264-7648 or e-mail at: molly.pursian@wisconsin.gov no later than Monday, March 15, 2010.
Materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.
Deadline: March 15, 2010
